Following the second outage this afternoon we undertook an emergency investigation at our data centre to determine the root cause of the outages today.

We apologies for the poor/non-existent connectivity customers experienced.

The cause was found to be a rogue machine that was sending a large amount of traffic where it shouldn’t have, and in the process tripped various router and switch limits. It has now been fixed, the trips have been cleared and customers would have seen connectivity restored around 3pm this afternoon.

We will as always continue to monitor.

Thanks for your patience.

Update: Customers should now be seeing their services restored.

We restarted a core router which has brought services back.

We will continue to keep a close watch on things.

We’d like to thank customers for their patience whilst the issue was resolved.

We are aware that some customers may be experiencing problems with connectivity this morning.

We are investigating the issue and are working to resolve the problem as quickly as possible.

We apologise for any inconvenience caused.

We had an issue with a switch in Amsterdam this evening for around 2 hours.

This started after 5pm where a switch started to constantly reboot itself until remote hands were able to stop this.

We apologise for any inconvenience this may have caused.

We have scheduled maintenance to replace the switch and restore full resilience.

If you have any question please email support@watchfront.co.uk .

Hello,

We have had an issue with a link from London to Amsterdam overnight and this morning.

This was causing issues with tunnelled connections which we have re-routed.

We are working with our supplier to repair the link and will update you once done.

There may be some issue with some hosting in Amsterdam until this is resolved, we apologise for the inconvenience this is causing.

UPDATE 1pm 11/02/2023

We have managed to restore the network and everything is running as it should.

We apologise for this issue and are in talks with the supplier to avoid this issue being repeated.

Have a nice weekend.

We are aware of an issue with customers accessing the internet this morning.

There is a problem with a switch in one of our data centres and we have staff on route to fix the issue.