Service Status


DSL Supplier Outage

One of our suppliers had a DSL outage this morning and some of our customer were affected. All services have recovered before 9:00 AM.

We regret any inconvenience this may cause.

If you have any questions, then please contact or call us on 020 7517 4900

Posted by Paul Malkowski

Issues with some DSL lines


One of our providers is having issues with their network which is causing outages to some but not all ADSL, FTTC and FTTP lines from them.

They are currently work on resolving these outages.

We apologise for the inconvenience this is causing.

We will update you with progress of this soon.

Update 14:34

Some of the outages are now back in service, we expect more to return very soon.

Thank you for your patience.

Update 15:26

All lines are now working.

Posted by Paul Malkowski

Network Schism

Around 4pm yesterday we suffered a network schism where some of our leased lines and some servers in Pulsant 2 suffered packet loss.

The leased lines issue was fixed quickly while the colocated sever issues took a few hours to fix.

We apologise for the inconvenience this caused and we have now implemented a new support procedure for this happening again in the future.

Posted by Paul Malkowski