Apologies to our customers who suffered a brief outage this morning.

Unfortunately, whilst Kev as conducting some housekeeping work in Blue Square 1 he accidentality rebooted the Peregrine switch. As this was a totally accidental occurrence we do not anticipate there to be a repeat.

We apologise for any inconvenience this may have caused.

Update 07/09/18: The faulty unit was replaced yesterday and has been functioning normally sine.

One half of switch cluster ‘willem’ in Maidenhead is currently unresponsive. Any customers with single-homed CoLo connected to the faulty unit will currently be suffering loss of connectivity.
We will investigate and repair as soon as possible and will publish an update in the morning.
In the meantime, apologies for the inconvenience.

Hello,

We suffered a DDoS attack on our network in the early hours of Monday the 28th of May.

One of our upstream providers noticed this and null routed the attack.

All services were back to normal in under two hours.

We apologise for any inconvenience this may have caused.

Update: All affected lines have now resumed normal service.

Customers who have a TalkTalk connected service may have experienced a glitch in service for a minute or so at around 11:00 this morning, services are slowly returning to normal to all affected lines.

The cause of the glitch is unknown at this time but is being investigated, as soon as we have more information from TalkTalk we will post an update.

We apologise for any inconvenience caused.

Customers who have a TalkTalk connected service may have experienced a glitch in service for a minute or so at around 11:00 this morning, normal service is now running.

The cause of the glitch is unknown at this time, as soon as we have more information from TalkTalk we will post an update.

We apologise for any inconvenience caused.