We have been experiencing some low level packet loss on some fibre and DSL lines this morning between 7am and 9.40am.

We have identified that one of our cross connects between London and Maidenhead was flapping and has now been taken out of service.

We have spoken to our provider and plan to get this fixed asap.

There is no packet loss after removing the flapping link from service.

We apologise for this inconvenience.

UPDATE 27/11/2020

As of 10am this morning we reinstated the cross connect and everything is fine.

The issue was part of a problem with an upstream provider connection going down which was fixed late last night.

We offer our apologies for any inconvenience caused by this.

There has been a power outage in Harbour Exchange 8/9 in London.

This is ongoing with a eta of 1 hour to be fixed.

All leased lines and any connection between Amsterdam and Maidenhead are effected by this outage.

All FTTC and ADSL lines switched to the secondary route and are still working.

We can only apologise for this outage.

We will update you here once we have more information.

Update 12:00 18/08/2020

We have been informed that power is being restored to customers via a new UPS infrastructure in HEX 8/9.

This is a gradual process and is taking more time than was anticipated.

Once we have power back we will have service again.

Apologies on the length of time it is taking for this to be fixed.

Update 08:00 19/08/2020

Services started to return at 19:30 last night with Amsterdam and the majority of leased lines being operational again then.

Other leased lines returned before 2am this morning.

We apologise again for this interruption.

We apologise to customers for the brief outage that affected some TalkTalk services today just after noon.
Services resumed for those affected shortly afterwards.

Further to our previous post about the current situation with the Covid-19 virus we are giving another update in relations to any data centre works that may need done during this time.

Yesterdays post can be found here:

https://panator.watchfront.net.uk/watchfronts-covid-19-protocol/

As this is a fluid situation where the situation is changing daily we will be updating you when there are changes to what is possible Access to the data centres, in both Maidenhead and Amsterdam, is allowed but advised to be only for essential maintenance. There are no firm restrictions on access at this time.

We will be working as normal for anything in Maidenhead where we will visit in person. Currently Amsterdam is reachable but maybe not advised unless in absolute emergency.

We can however employ remote hands where such things as disks changes can be done with out a visit from us. Both of the data centre owners are stating like us that their stance is based on the latest advice from the government and is subject to review and change.

If you have any queries about this please email support@waganator.watchfront.net.uk