20
Jul
2017
13:03

We apologise to our customers with BT lines who have been affected by the outage this afternoon. Our wholesale supplier for BT connected lines carried out investigative testing following the issues last week and unfortunately made an error with the configuration on one of their switches. The configuration change has been rolled back and the service to customers restored.

Apologies to those customers affected.

Posted by Yolanda Zyczynska

14
Jul
2017
10:43

Update 12:17 – All lines have now reconnected and been stable for approximately one hour.

Our wholesale supplier for BT connected lines is experiencing severe problems this morning. Once they have rectified the situation we expect affected lines to reconnect automatically. We will monitor to ensure this is so.

Apologies to those customers affected.

Posted by Yolanda Zyczynska

13
Jul
2017
20:47

Update 21:50 – All lines have now reconnected and been stable for approximately one hour.

Our wholesale supplier for BT connected lines is experiencing severe problems this evening. Once they have rectified the situation we expect affected lines to reconnect automatically. We will monitor to ensure this is so.

Apologies to those customers affected.

Posted by Kevin Hones

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