Further update: We now have had a satisfactory explanation why there was a lack of communication in the first instance. Steps are to be put in place to ensure we are made aware immediately of any occurrences that could affect our connectivity.

Update: The back-haul link has now been restored and we have had a satisfactory explanation as to what happened post event.  However, we are seeking a further explanation as to why there was a lack of communication at the time of failure.

Our primary gigabit back-haul link to Amsterdam appears to have failed in the early hours of this morning. We are awaiting a status report from our supplier.

In the meantime traffic is flowing over the back-up circuit which is of a lower capacity and therefore susceptible to congestion.

We apologise for any inconvenience caused and an update will be posted as soon as we have a reply from our supplier.

The server planned maintenance (https://panator.watchfront.net.uk/plannedmaintenance/) will shortly begin. First will be server ‘knockando’ which is an email server.

First phase completed for knockando. Next will be aviator, which provides various customer websites.

First phase completed for aviator. Next will be legless, which provides FireBrick website and services.

UPDATE: First phase completed for all machines.

We just experienced a glitch on all DSL connections in Maidenhead and are investigating.
Lines have mostly now reconnected automatically. If your line is still down, we would advise waiting 20 minutes and if still not connected, then try rebooting your router.
We apologise for the inconvenience.

Update:  Customers should now see their connections re-establish within the next 15 minutes, if your session does not reconnect please reboot your router.

Talk Talk advise the device which is causing issues with the Business DSL platform will be rolled back to pre-maintenance state. Affected lines should see service restored to normal within the next hour.  We will update the status page when we have more information.

We apologise to our Talk Talk customers who may be experiencing a loss of service this morning. We are aware the Talk Talk network is suffering from slow speeds and time outs and the cause is being investigated. There is no current ETA on resolving the problem but we will update the status page as soon as have we have more information.

Update: The cause of the glitch appears to have been a BGP routing flap outside of our network.

Customers who have a BT connected service may have experienced a glitch in service for a minute or so at around 14:00 this afternoon, normal service is now running.

We are investigating the cause of the glitch.

We apologies for any inconvenience caused.

Update: Service to all lines has now been restored.

We apologise to our Talk Talk customers who experienced a loss of service for a short time this morning.We are liaising with our Talk Talk wholesaler who have advised that there was an outage at an exchange within the Talk Talk network. Engineers are working to restore service and we will update the status page as soon as we have a clearer understanding of what the cause of the outage was.

One of our 6 DNS resolvers suffered a blip today, this has now been rebooted and the network is now running as it should.

Customers who have Be/O2 lines are advised that the migration to Talk Talk have now commenced. All Be/O2 lines will be migrated over the next 2 weeks. Customers will experience a short outage during a line migration.

Should customers want to discuss their specific line migration, or experience any problems during this time please contact Support.