We have finally received an all-clear from Pulsant that the earlier problems have been resolved. They have promised an investigation will be started on Monday – we will publish a summary with as much detail as possible later next week.
Apologies once again for the disruption and thank you for your patience.

Pulsant have announced that they will be replacing the faulty equipment they believe to be at the root of this evening’s problems imminently. There *may* be a further outage whilst this occurs, but after that normal service should be restored.

Apologies to all customers for the outage this evening at Maidenhead. Both our Layer2 (backhaul) and Layer3 (transit) connections through Pulsant had failed. These services are supposedly supplied through separate equipment, so we will be making enquiries next week as to the circumstances which caused both to fail.

We are currently experiencing problems with our transit provider in Maidenhead, Pulsant. We have manually de-peered with them so all traffic is currently flowing via our Amsterdam datacentre. Apologies for the loss of routing – we will re-connect with Pulsant as soon as we are assured that it will be safe to do so.