Service Status

14/12/09
16:49

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The outage was caused by a broadcast storm started by one of our connectivity suppliers. This caused one of our LNSs (ADSL termination box at our end) to become unwell, explaining the ongoing packet loss on some ADSL lines. We are moving the affected lines over to a healthy LNS, so normal service should return shortly.

Posted by Paul Malkowski
14/12/09
16:28

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We are seeing high levels of packet loss on many ADSL lines. We still don’t have a clear explanation for this and are working on it. More news shortly. Apologies for this

Posted by Paul Malkowski
14/12/09
16:17

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Most lines are back but there is high packet loss.

Posted by Paul Malkowski
14/12/09
16:00

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Lines are now returning we are trying to find out from BT what the issue is.

Posted by Paul Malkowski
14/12/09
15:55

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There is currently a major issue affecting all BT connections, we are awaiting details. This will be affecting other isp’s as well.

Posted by Paul Malkowski
10/12/09
12:43

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Following on from yesterdays problems as a result of power failure at the Maidenhead Data Centre we have been examining ways of using our Amsterdam Data Centre to “take over” ADSL service if Maidenhead fails.

We think we can provide a solution in a matter of weeks and we will keep you informed as to when the solution is in place.

Posted by Paul Malkowski
09/12/09
16:45

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A brief update – we know that engineers replaced a master fuse in the main power board, however we don’t know why it failed in the first place. We will hopefully have more information tomorrow.

We believe that our systems are back to normal. Please contact us if you are still experiencing problems.

Apologies for the problems we know this will have caused you.

Posted by Paul Malkowski
09/12/09
16:23

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Power has been restored, and most services are back. More details shortly

Posted by Paul Malkowski
09/12/09
16:06

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It is now gone 1600 and still no power I’m afraid. We do know they are having trouble with main breakers, but no more details as yet. More soon…

Posted by Paul Malkowski
09/12/09
15:08

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The ETA for restoring power is between 15:30 and 16:00

Posted by Paul Malkowski