Service Status

The outage was caused by a broadcast storm started by one of our connectivity suppliers. This caused one of our LNSs (ADSL termination box at our end) to become unwell, explaining the ongoing packet loss on some ADSL lines. We are moving the affected lines over to a healthy LNS, so normal service should return shortly.

We are seeing high levels of packet loss on many ADSL lines. We still don’t have a clear explanation for this and are working on it. More news shortly. Apologies for this

Most lines are back but there is high packet loss.

Lines are now returning we are trying to find out from BT what the issue is.

There is currently a major issue affecting all BT connections, we are awaiting details. This will be affecting other isp’s as well.

Following on from yesterdays problems as a result of power failure at the Maidenhead Data Centre we have been examining ways of using our Amsterdam Data Centre to “take over” ADSL service if Maidenhead fails.

We think we can provide a solution in a matter of weeks and we will keep you informed as to when the solution is in place.

A brief update – we know that engineers replaced a master fuse in the main power board, however we don’t know why it failed in the first place. We will hopefully have more information tomorrow.

We believe that our systems are back to normal. Please contact us if you are still experiencing problems.

Apologies for the problems we know this will have caused you.

Power has been restored, and most services are back. More details shortly

It is now gone 1600 and still no power I’m afraid. We do know they are having trouble with main breakers, but no more details as yet. More soon…

The ETA for restoring power is between 15:30 and 16:00

If you really need to talk to someone during this outage, please call 07973292575. Apologies for any problems this is causing you

It appears we have a total power outage in our Maidenhead data centre. This has taken out all ADSL and any servers hosted there. Also, through an unexpected querk of network topology, we are having trouble ansering phone calls. We are doing all we can to sort this. Apologies