14
Dec
2009
16:49

The outage was caused by a broadcast storm started by one of our connectivity suppliers. This caused one of our LNSs (ADSL termination box at our end) to become unwell, explaining the ongoing packet loss on some ADSL lines. We are moving the affected lines over to a healthy LNS, so normal service should return shortly.

Posted by admin

14
Dec
2009
16:28

We are seeing high levels of packet loss on many ADSL lines. We still don’t have a clear explanation for this and are working on it. More news shortly. Apologies for this

Posted by admin

14
Dec
2009
16:17

Most lines are back but there is high packet loss.

Posted by admin

14
Dec
2009
16:00

Lines are now returning we are trying to find out from BT what the issue is.

Posted by admin

14
Dec
2009
15:55

There is currently a major issue affecting all BT connections, we are awaiting details. This will be affecting other isp’s as well.

Posted by admin

10
Dec
2009
12:43

Following on from yesterdays problems as a result of power failure at the Maidenhead Data Centre we have been examining ways of using our Amsterdam Data Centre to “take over” ADSL service if Maidenhead fails.

We think we can provide a solution in a matter of weeks and we will keep you informed as to when the solution is in place.

Posted by admin

09
Dec
2009
16:45

A brief update – we know that engineers replaced a master fuse in the main power board, however we don’t know why it failed in the first place. We will hopefully have more information tomorrow.

We believe that our systems are back to normal. Please contact us if you are still experiencing problems.

Apologies for the problems we know this will have caused you.

Posted by admin

09
Dec
2009
16:23

Power has been restored, and most services are back. More details shortly

Posted by admin

09
Dec
2009
16:06

It is now gone 1600 and still no power I’m afraid. We do know they are having trouble with main breakers, but no more details as yet. More soon…

Posted by admin

09
Dec
2009
15:08

The ETA for restoring power is between 15:30 and 16:00

Posted by admin

09
Dec
2009
15:05

If you really need to talk to someone during this outage, please call 07973292575. Apologies for any problems this is causing you

Posted by admin

09
Dec
2009
14:39

It appears we have a total power outage in our Maidenhead data centre. This has taken out all ADSL and any servers hosted there. Also, through an unexpected querk of network topology, we are having trouble ansering phone calls. We are doing all we can to sort this. Apologies

Posted by admin

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