11
Sep
2009
10:04

We have just suffered another ADSL outage similar to yesterday. An LNS failed and the backup LNS kicked in immediately. Lines are coming back up quicker than yesterday (we think BT may have made some improvements since yesterday’s problems), so if your line is not back up yet it should be shortly.

Once again I do apologise for this

Posted by admin

10
Sep
2009
13:25

Virtually all customers have successfully reconnected and we apologise for the outage.

For your information we are “in discussions” with an alternative provider for that part of our service which BT provides. This may be of particular interest to those of our customers who have multiple bonded lines and would dearly like more resilience.

We will keep you informed.

Posted by admin

10
Sep
2009
13:05

Lines are returning following our equipment outage that lasted a few seconds. Unfortunately it can take tens of minutes for some lines to re-connect to BT equipment. It is worth rebooting your router if you still have issues.

Posted by admin

10
Sep
2009
12:23

There has been an equipment failure in our network and backup systems took over very quickly. There may however be a short delay in some lines reconnecting.

Posted by admin

01
Sep
2009
11:06

Manchester and Reading are now operating normally.

Posted by admin

01
Sep
2009
08:30

The issues associated with the Kingston RAS appear to have moved to Manchester, London (Faraday) and Reading.

Posted by admin

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