28
Aug
2009
12:14

Customers with traffic going through the Kingston RAS are seeing high latency levels. BT are being pushed to get the issue sorted.

Posted by admin

20
Aug
2009
08:14

The fault at Milton Keynes looks as if it has been cleared. We have not had an explanation yet from BT. It may be necessary for you to power cycle your routers if you still do not have service.

Please accept our apologies for this outage.

Posted by admin

20
Aug
2009
01:30

I’d like to apologise for the flaky to non-existent internal routing within our network over the last 2 hours. Ironically it was the result of a configuration error made whilst adding extra virtual internal circuits for resilience. The network is currently stable again and being monitored.

Posted by admin

19
Aug
2009
20:43

The issues at Milton Keynes continue, BT are now changing cards to try and rectify the situation.

Posted by admin

19
Aug
2009
16:57

Confirmation has been received from BT that there is a core issue at Milton Keynes and they are investigating. We do not have an estimated time to fix as yet.

Posted by admin

19
Aug
2009
16:46

Connections routed through Milton Keynes are coming and going, BT are investigating. We apologise to those customers affected.

Posted by admin

19
Aug
2009
16:41

BT have an outage at Milton Keynes which is affecting some customers.

Posted by admin

13
Aug
2009
11:07

BT have announced that they are carrying out a major upgrade to another London node. Work will commence around midnight and last up to 3 hours as before.

All routers should re-connect automatically, however we have observed that some older equipment such Binatone routers may need to be power cycled to re-establish their connection.

This work BT is carrying out is causing disruption to all ISPs and frankly we find it appalling that their network design necessitates such outages for routine maintenance. This matter has been raised with BT at the highest level available to us.

We are sorry for the disruption but it really is beyond our control.

Posted by admin

06
Aug
2009
13:53

From 19:30 this evening we will be making changes to internal routing which may take up to 2 hours to complete. ADSL connections may be dropped briefly, but should quickly re-connect.

Re-connects for customers with multiple bonded lines will be phased to ensure previously dropped connections have re-connected before moving to the next line.

We will be monitoring all connections to make sure they re-establish.

Posted by admin

03
Aug
2009
18:35

BT have announced planned work that will impact 21CN lines over
night Tuesday/Wednesday 4/5 August.

The window for disruption is from 2300hrs, however work is not anticipated to commence before 1200hrs but is likely to take up to 4 hours

Routers should reconnect automatically.

We are sorry for issues this may cause you.

Posted by admin

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