Normal service has resumed. We are sorry for the problems.

The earlier problems have also caused an issue for our 21CN customers who are still affected, this should be resolved very soon.

Here are the technical details of the outage that just occurred. The outage affected all ADSL customers, between approx 16:02 and 16:09 this afternoon.

There was an ethernet loop inadvertantly introduced into the core ADSL network, due to a supplier adding an ethernet port as requested, with spanning tree enabled, for resilience. Sadly the spanning tree didn’t do its job, resulting in an ethernet loop causing very high packet loss.

This was thankfully easily rectified, and the network is now stable. Apologies for any problems this may have caused.

We have just had a brief outage, I believe caused by one of our transit providers. More details will follow shortly