25
Aug
2008
10:35

Our network is performing without any problems, however some customers may need to power cycle their routers if they are still without service. Thank you for your patience.

Posted by admin

24
Aug
2008
19:27

The planned change has now been made successfully, we are sorry if this essential work caused you any problems. We will keep an eye on the situation to make sure everything remains stable.

Posted by admin

24
Aug
2008
15:49

The planned change this morning failed. Another attempt will be made early this evening.

Posted by admin

22
Aug
2008
18:05

We are carrying out maintenance this Sunday morning which involves replacing our core L2TP router. This will cause an outage, which if everything goes well will last for a few seconds. If there are issues we do not expect the outage to last for more than about 20 minutes.

If you are without service for a long period it could mean that your router needs to be power cycled (turned off then switched on again). We will do our very best to minimize any disruption.

Posted by admin

20
Aug
2008
12:26

The ongoing ADSL packet loss problem has improved today, as traffic levels are considerably lower. We are expecting matters to improve further when the Olympics end at the weekend.

The problems are clearly due to video streaming of the Olympics, which caused much higher traffic levels than expected, and if it is any consolation most other ISPs are suffering similar problems.

We are doing everything we can to expedite a faster connection with BT, so we don’t have similar problems in the future.

Once again, we do apologise for the problems this must have caused.

Posted by admin

18
Aug
2008
16:53

We are sorry to advise you that the ADSL packet loss being experienced last week is occurring again this week. We believe this to be due to video streaming of the Olympics from various web sites which has lead peak demand to be 20% up.

We are hopeful that the extra capacity we are expecting should be available to us very soon which would eliminate this problem. Please be assured we are doing all we can to return service to the performance levels we take pride in providing for you.

Posted by admin

15
Aug
2008
17:25

Some of our ADSL customers have been experiencing periods of packet loss over the last few days, for which we do apologise. This has been caused by a combination of extra-ordinary traffic levels due to an exceptionally large security patch update from Microsoft, significant extra media streaming due to the Olympic Games, combined with the extra capacity we need from BT being delayed.

Traffic levels are slowly returning to more acceptable levels. We expect to finally be able to start moving traffic to the new Gigabit interconnect with BT within the next 2 to 3 weeks. This will ensure the normal good level of service our customers expect of us is restored.

Again we do apologise.

Posted by admin

04
Aug
2008
09:22

We have been experiencing an issue with one of our core routers. A reboot appears to have cleared the problem. We apologies for the inconvenience.

Posted by admin

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