20
Mar
2008
13:37

A very limited number of customers experienced a brief outage this morning at about 10:00hrs. An error in the database of a radius server prevented some customers who had logged out, (possibly as the result of a glitch within BT) from immediately logging back in again. The fault has been rectified and we apologise for the inconvenience.

Posted by admin

08
Mar
2008
20:58

The cause of the earlier problem has been fixed (it was a permission error on a configuration file). Normal routing is now restored through the main router, with seamless fallover to the backup once again working as intended.

Posted by admin

08
Mar
2008
20:38

We just suffered a brief routing outage. During a routine router software update, routing failed to hand over immediately to a backup router, but instead took a couple of minutes to do so. Apologies for the outage – the handover mechanism is being investigated.

Posted by admin

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