Normal service has resumed. We are sorry for the problems.

The earlier problems have also caused an issue for our 21CN customers who are still affected, this should be resolved very soon.

Here are the technical details of the outage that just occurred. The outage affected all ADSL customers, between approx 16:02 and 16:09 this afternoon.

There was an ethernet loop inadvertantly introduced into the core ADSL network, due to a supplier adding an ethernet port as requested, with spanning tree enabled, for resilience. Sadly the spanning tree didn’t do its job, resulting in an ethernet loop causing very high packet loss.

This was thankfully easily rectified, and the network is now stable. Apologies for any problems this may have caused.

We have just had a brief outage, I believe caused by one of our transit providers. More details will follow shortly

Services at our Maidenhead data center will be subject to an outage of a few seconds this afternoon. The management interface on the managed switch has gone and needs to be restored, necessitating a reboot. There should be no major issues as a result.

There is a routing issue within our London network resulting in some customers seeing packet loss. This is being fixed now and normal service will be resumed very shortly. Sorry for causing a problem.

There was an issue with one of our core routers at our Maidenhead data center this morning. The situation has been corrected and the cause is being investigated. We apologize to those customers who were affected.

BT have announced that the earlier fault has been cleared. Lines may disconnect for a couple of minutes as the load is rebalanced.

BT are now quoting a clear time of 16:00 for this MSO. Apologies for the ongoing packet loss.

BT are currently giving an Anticipated Clear Time of 15:18 for the aforementioned MSO