We have just experienced a DDoS attack, which resulted in loss of service for most customers. Filtering has been employed and service has returned to normal. Apologies for the inconvenience

An update on today’s outages – they were caused by the failure of a machine that forms part of our transit provider’s BGP routing mechanism. There is a backup machine that should mean that routing is unaffected by such a failure, but that backup mechanism failed as well. Our transit provider is taking this very seriously, and working to rectify the problems with both the primary and backup machines. We hope to have full resilience restored by the end of today.

We have just suffered another transit outage due to problems experienced by our transit provider. All services should now be back to normal. We apologise for any inconvenience this may have caused.

We have just suffered a brief transit outage at our data centre in London. We believe this was due work being carried out by our transit provider. This will have affected access to servers in our data centre (our website, email, and hosted servers), plus bonded ADSL customers. All services should now be back to normal. We apologise for any inconvenience this may have caused.

At 15:20 today there was a problem within BTs network which affected some of our ADSL customers. The outage was brief but some ADSL lines are not yet back – if your line is still down please try power-cycling the ADSL router. Apologies for any inconvenience this may have caused

Our ADSL services suffered a brief outage yesterday (Saturday) afternoon, due to a problem with the L2TP router. Service was quickly restored, however we have noticed that some customers’ ADSL routers have not reconnected. If your ADSL is still off, please power-cycle your ADSL router, that should reconnect you. Apologies for any inconvenience this caused.