28
Jun
2006
14:21

An update on the earlier DSL outage – the outage was from 13:20 to 13:45, and was caused by a failure of our ATM interface to the BT network, resulting in loss of PPP for all ADSL and SDSL customers. It is now working correctly, but some lines are being slow to reconnect. If you are still experiencing problems, please try power-cycling your router. If this doesn’t help, please call support (020 7517 4902)

Posted by admin

28
Jun
2006
13:49

Our ADSL customers all experienced an outage just now. Service is now back to normal and we are investigating what happened. It appears to be unrelated to yesterday’s outage, a most unfortunate coincidence to have two outages in two days. Apologies for any problems this may have caused

Posted by admin

27
Jun
2006
11:05

At 10:36am this morning, our main transit provider lost routing. This resulted in loss of connectivity until service was restored at 10:53am. They have dual redundant routers, but it appears that the redundancy mechanism failed such that routing failed. They are investigating why this happened, in order to avoid it happening again. We do apologise for any problems this may have caused.

Posted by admin

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