Not our lucky day. First we had a brief (5min) router outage at 09:20 affecting all ADSL customers, then BT had a problem within their network at 10:48, affecting some ADSL customers. All appears to be back to normal – please contact us if you are still having problems. Apologies for any inconvenience.

One of our routers failed tonight at 18:25, affecting our web, email, and dns servers for about an hour. The router has been power-cycled, and we are investigating the cause of the failure. Apologies for any inconvenience.

We suffered a power outage last night between 11pm and midnight, in our data centre at Redbus. All services were restored shortly afterwards. We are awaiting an explanation as to how an un-interruptable power supply was interrupted! Apologies for any inconvenience.

One of our core routers has had an upgrade which should make it much more tolerant of the sort of attack seen yesterday, and will hopefully prevent a reoccurrence of yesterday’s problems.

There have been ongoing apparent DoS attacks this morning, resulting in very high packet loss in our core routers. We are currently trying to identify the source such that we can block future attacks. Apologies for the inconvenience.

We are still awaiting an explanation from BT of yesterday’s packet loss.

BT have reported a Major Service Outage between 00:25 and 02:25 today, which resulted in high packet loss for all ADSL customers. We have also seen much lower levels of packet loss during the day, which may be related – we will keep you posted.

Due to a stupid configuration error entirely of my own doing, there was a short outage of ‘chiswick’, one of our core servers this evening. This would have caused website and mail problems for some customers. Sorry for the inconvenience.

ADSL customers may have seen some packet loss between 08:30 and 09:00 this morning. We are investigating the cause. Please accept our apologies.

We suffered a brief outage at 17:00 today, due to problems with our transit feed. All now appears stable and we are investigating the cause. Please accept our apologies.