Update 00:20 20/08/2017

This work has been completed successfully.

We will be moving one of our shared services servers to a new host this weekend.

Some customer websites will not be available during this time.

This work will begin at 8pm on the 19th of August 2017 and is expected to last 12 hours.

We will post updates as the work progresses.

Update 15:16 13/08/2017

The transfer is now complete and all access to mail boxes has returned to normal.

We can only apologise for the length of time this took.

Update 11.15 13/08/2017

Unfortunately this process is taking longer than expected.

We are monitoring the situation and expected the transfer to the new host to be complete in a couple of hours.

Thank you for your patience during this time.

We will be moving one of our mail servers to a new host on Saturday 12th of August 2017.

We are starting work on this on at 8pm and have scheduled a maintenance window of 12 hours for this to be completed.

There will be a delay in receiving mails through out this window.

There will be no delay in sending mails.

There will be updates sent before and after the work is done.

–Update

For clarity whilst the works are ongoing people will not be able to access their mailboxes.

On Thursday 25th of May 2017 we are planning to move our interconnect for BT DSL and FTTC lines at 18:30.

This is a low risk change although there may be a slight outage of 5 minutes in a worse case scenario.

Supplier Planned Maintenance

We have been notified that one of our inter-connectivity suppliers will be conducting some essential core network maintenance, on Tuesday 16th May 2017 between the hours of 20:00 and 06:00.

There may be a slight blip during this period for Talk Talk DSL connections until they reconnect automatically through a different interconnect.

This maintenance task is required so that Talk Talk Business can perform essential vendor recommended maintenance on their DSL infrastructure at Telehouse North.

Our Planned Maintenance today was completed successfully.

UPDATE– 02/04/2017 This work will be going ahead at 12pm today.

We have had to move this work back a week due to technical reasons.

We now plan to do a major change to our switching infrastructure in Pulsant 2 on Sunday the 2nd of April 2017.

The work will start at midday and is expected to last a maximum of 3 hours.

This will mean there will be outages to all services as the full network will be down during this time.

We do not expect the work to take 3 hours but we are building in a buffer for any unforeseen circumstances.

We have been notified that one of our interconnectivity suppliers will be conducting some essential core network maintenance, on Monday 6th February 2017 between the hours of 00:00 and 07:00.

Details:

Start time: 00:00 CET 06.02.17
End time: 07:00 CET 06.02.17

Expected Outage/Downtime: We do not anticipate any outage due to our back up resilience, however, customers are advised that during the maintenance window it is an ‘increased at risk’ period.

2017-01-17 18:17 – This maintenance has been completed successfully

We will be doing further firmware upgrades to our core switches on Tuesday 17th of January 2017 after 6pm.

This will involve switches the following switches:

Korenwolf
Peregrine
Jasper
Zwaluw

The time window for this work is 1 hour 30 minutes.

We do not expect the work to take longer than 30 minutes but we are building in a buffer in case of unforeseen events.

DSL and Leased Line services will be affected.

Connectivity to Pulsant 1, Amsterdam and rack 1 in Pulsant 2 will also be affected.

We are planning to upgrade the firmware of our switch cluster Beatrix in Pulsant 2 on Tuesday 10th of January 2017 after 6pm.

This will involve the switches rebooting.

The time window for this work is 30 minutes.

We do not expect the work to take longer than 10 minutes but we are building in a buffer in case of unforeseen events.

All services will be affected during this time.