Planned Maintenance

13/11/14
11:41

Update: This maintenance has now been completed.

We have been notified by our upstream provider that BT have planned maintenance to upgrade hardware on the 21 CN interlinks. This will result in an outage of approximately 1 hour 30 minutes, between 02:00 and 06:00 on  Monday 24/11/14 for customers with BT 21CN service.

We apologise for any inconvenience this may cause.

Posted by Yolanda
07/11/14
13:00

Update: This maintenance has now been completed.

We will be performing maintenance on various core servers, in particular our main email server, the server which carries several customer websites, and the FireBrick server. During this maintenance window all the above machines will be unavailable for a period expected to be one to two hours (possibly but not necessarily at the same time).

The window for this maintenance period will be between 11:00 and 18:00 on Sunday 16/11/14.

Once the above is complete, we will be performing hardware upgrades and then there will be another similar outage as service is restored after the upgrade. This second step may be performed directly after the above, or it may prove necessary to schedule a further maintenance period; if this is necessary a further maintenance notice will be published.

Posted by Yolanda
07/11/14
12:47

Update: This maintenance has now been completed.

The supplier of our primary circuit to Amsterdam has notified us they will be performing preventative maintenance, which will result in an outage of this circuit.

Our back up link will take over but there will likely be a period of a minute outage as routes re-converge .

The maintenance window we have been notified of commences at  23:30 on 12/11/14 with maximum duration 1 hour.

Posted by Yolanda
26/10/14
18:26

Apologies to customers with virtual machines running on our host ‘impersonator’, which suffered partial RAM failure and rebooted this afternoon. It is currently up and running OK, albeit with less RAM than normal. Maintenance will be scheduled to restore the full quota of RAM.

Posted by Kevin Hones
03/06/14
14:19

Update: This maintenance has now been completed.

We are planning to reboot our virtual machine host, ‘impersonator’, on Thursday 05/06/14 between 19:00 and 21:00.

Customer are advised that when this is done all virtual machines running on impersonator will also reboot. If anything unexpected happens or customers require further assistance please contact support.

Posted by Yolanda
22/01/14
16:08

Update: This maintenance has now been completed.

We have been notified that our transit provider at Maidenhead will be performing router maintenance. This will not impact service, as our transit in Amsterdam is not affected, but should be considered an at risk period.

The at risk windows are as follows:

Window Commences: 29/01/2014 02:00 GMT (UTC + 0)
Window Concludes: 29/01/2014 04:00 GMT (UTC + 0)

Window Commences: 05/02/2014 02:00 GMT (UTC + 0)
Window Concludes: 05/02/2014 04:00 GMT (UTC + 0)

Posted by Yolanda