Planned Maintenance

19/10/15
10:05

Update 21/10/15 19:30 – this maintenance has been completed successfully.

Update 20/10/15 14:15 – the upgrade is progressing well, but the overall upgrade will run into a third day tomorrow.
Over the next 2 days we will be upgrading our switches in Pulsant 1. Most of this will be seamless, but various services are liable to very short outages of a few seconds as cables are moved.

Posted by Kevin Hones
25/08/15
14:31

Update 20:13 – this maintenance has been completed successfully.

This evening starting at 18:00 we will be performing emergency maintenance on VM host ‘impersonator’. All VMs running on this host will be down for a period expected to be less than 1 hour, but possibly up to 2 hours. We will post again once the maintenance is completed.

Posted by Kevin Hones
15/05/15
14:24

We have been notified that our backup link to Amsterdam has had maintenance scheduled to take place on Wednesday 27/05/15 between 00:00 and 04:00 with a maximum duration of 30 minutes. If the maintenance should not be completed within the 4 hour slot, a backup maintenance window has been scheduled for Thursday 28/05/15 between 00:00 and 04:00 with a maximum duration of 30 minutes.

This maintenance should not have any affect on customer lines as the main link will be running. However, we advise customers to be aware that during the maintenance window this is an at risk period.

Posted by Yolanda
30/04/15
10:34

Update: This maintenance has now been completed.

The supplier of our primary circuit to Amsterdam has notified us they will be performing maintenance, which will result in an outage of this circuit. This maintenance is scheduled to take place on Monday 11/05/2015 between 00:00 and 04:00 with a maximum duration of 30 minutes.

Our back up link will take over but there will likely be a period of approximately one minute outage as routes re-converge .

We apologise for any inconvenience this may cause.

Posted by Yolanda
26/02/15
09:30

Update: This maintenance has now been completed.

We have been notified that one of our upstream providers will be carrying out essential updates on their core network on 05/03/2015 between 00:01 – 03:00 (GMT)

Customers with Talk Talk service should be aware that service is not expected to be impacted by this maintenance but should be considered an at risk period.

We apologise for any inconvenience caused.

Posted by Yolanda
11/02/15
11:20

Update: This maintenance has now been completed.

We have been notified that one of our upstream providers will be carrying out modifications on their core network on 17/02/2015 between 00:01 – 03:00 (GMT)

Customers with Talk Talk service should be aware that service is not expected to be impacted by this maintenance but should be considered an at risk period.

We apologise for any inconvenience caused.

Posted by Yolanda
09/02/15
11:40

Update: This maintenance has now been completed.

We have been notified that one of our upstream providers will be carrying out modifications on their core network on 13/02/2015 between 00:01 – 03:00 (GMT)

Customers with Talk Talk service should be aware that service is not expected to be impacted by this maintenance but should be considered an at risk period.

We apologise for any inconvenience caused.

Posted by Yolanda
28/01/15
16:27

Update: This maintenance has now been completed.

Next Wednesday 03/02/15 we will be upgrading a switch cluster in our AMS datacentre to provide an increase in capacity. All public facing machines supplied by this switch are dual ported, so no services should be affected, apart possibly from outages of a few seconds as ARP caches time out.

The window for this work is 08:00 to 13:00 UK time; the actual period of affected resilience is expected to be 15 minutes.

Posted by Kevin Hones
28/01/15
12:29

Update: This maintenance has now been completed.

We are currently patching all our servers to guard against the GHOST vulnerability published yesterday evening. Most machines will be rebooted at this time, so various services may be unavailable for a period of a few minutes. Apologies for the inconvenience and the short notice.

Posted by Kevin Hones
23/01/15
16:26

Update: This maintenance has now been completed.

We have been notified by our TalkTalk wholesale provider of forthcoming planned maintenance by TalkTalk Business. A core network device will be power cycled following an essential upgrade.

The maintenance will commence in the early hours of the 27th January 2015, during the maintenance window up to 30 minutes downtime can be expected for all TalkTalk services connected to this device.

We apologise for any inconvenience this may cause.

Posted by Yolanda