08
Aug
2017
14:11

Update 15:16 13/08/2017

The transfer is now complete and all access to mail boxes has returned to normal.

We can only apologise for the length of time this took.


Update 11.15 13/08/2017

Unfortunately this process is taking longer than expected.

We are monitoring the situation and expected the transfer to the new host to be complete in a couple of hours.

Thank you for your patience during this time.


We will be moving one of our mail servers to a new host on Saturday 12th of August 2017.

We are starting work on this on at 8pm and have scheduled a maintenance window of 12 hours for this to be completed.

There will be a delay in receiving mails through out this window.

There will be no delay in sending mails.

There will be updates sent before and after the work is done.

–Update

For clarity whilst the works are ongoing people will not be able to access their mailboxes.

Posted by Paul Malkowski

24
May
2017
15:26

On Thursday 25th of May 2017 we are planning to move our interconnect for BT DSL and FTTC lines at 18:30.

This is a low risk change although there may be a slight outage of 5 minutes in a worse case scenario.

Posted by Paul Malkowski

16
May
2017
11:24

Supplier Planned Maintenance

We have been notified that one of our inter-connectivity suppliers will be conducting some essential core network maintenance, on Tuesday 16th May 2017 between the hours of 20:00 and 06:00.

There may be a slight blip during this period for Talk Talk DSL connections until they reconnect automatically through a different interconnect.

This maintenance task is required so that Talk Talk Business can perform essential vendor recommended maintenance on their DSL infrastructure at Telehouse North.

Posted by Paul Malkowski

02
Apr
2017
16:24

Our Planned Maintenance today was completed successfully.

Posted by Paul Malkowski

14
Mar
2017
15:55

UPDATE– 02/04/2017 This work will be going ahead at 12pm today.

We have had to move this work back a week due to technical reasons.

We now plan to do a major change to our switching infrastructure in Pulsant 2 on Sunday the 2nd of April 2017.

The work will start at midday and is expected to last a maximum of 3 hours.

This will mean there will be outages to all services as the full network will be down during this time.

We do not expect the work to take 3 hours but we are building in a buffer for any unforeseen circumstances.

Posted by Paul Malkowski

30
Jan
2017
11:24

We have been notified that one of our interconnectivity suppliers will be conducting some essential core network maintenance, on Monday 6th February 2017 between the hours of 00:00 and 07:00.

Details:

Start time: 00:00 CET 06.02.17
End time: 07:00 CET 06.02.17

Expected Outage/Downtime: We do not anticipate any outage due to our back up resilience, however, customers are advised that during the maintenance window it is an ‘increased at risk’ period.

Posted by Yolanda Zyczynska

12
Jan
2017
10:30

2017-01-17 18:17 – This maintenance has been completed successfully

We will be doing further firmware upgrades to our core switches on Tuesday 17th of January 2017 after 6pm.

This will involve switches the following switches:

Korenwolf
Peregrine
Jasper
Zwaluw

The time window for this work is 1 hour 30 minutes.

We do not expect the work to take longer than 30 minutes but we are building in a buffer in case of unforeseen events.

DSL and Leased Line services will be affected.

Connectivity to Pulsant 1, Amsterdam and rack 1 in Pulsant 2 will also be affected.

Posted by Paul Malkowski

06
Jan
2017
14:14

We are planning to upgrade the firmware of our switch cluster Beatrix in Pulsant 2 on Tuesday 10th of January 2017 after 6pm.

This will involve the switches rebooting.

The time window for this work is 30 minutes.

We do not expect the work to take longer than 10 minutes but we are building in a buffer in case of unforeseen events.

All services will be affected during this time.

Posted by Paul Malkowski

17
Oct
2016
12:01

We have been notified by our BT wholesale provider that they will be carrying out planned maintenance to upgrade the software on their core switches. Our BT customers are advised to expect a disruption to their broadband service whilst the maintenance is carried out.

The details of this maintenance are as follows:

Start Date: Thursday 20/10/16

Start Time: 01:00

End time: 04:00

We apologise for any inconvenience this may cause.

Posted by Yolanda Zyczynska

13
Oct
2016
11:03

We have been notified by our Leased line/EoFTTC provider that TalkTalk have Planned Engineering Works scheduled to carry out an upgrade to some of their core links. They do not anticipate any impact to customers Leased line/EoFTTC services but it is advised that during the maintenance window it is an ‘at risk’ period.

The maintenance will take place during the following time window:

Duration:

Start: 19/10/2016 00:05 BST

End: 19/10/2016 06:00 BST

Posted by Yolanda Zyczynska

12
Oct
2016
09:32

We have been notified that TalkTalk have planned engineering works scheduled for Friday 14th October 2016 to perform a software upgrade on some of their core devices. The maintenance will affect our TalkTalk ADSL customer lines only.

The details are as follows:

Duration:

Start: 14/10/2016 00:05 BST

End: 14/10/2016 06:00 BST

We apologise for any inconvenience this may cause.

Posted by Yolanda Zyczynska

29
Sep
2016
12:16

We are planning to reboot our switches in London on Sunday 2nd of October.

Leased Line and EoFTTC will see a hiatus of less than 5 mintue.

This is for routine maintenance.

This work will be carried out in the morning.

Posted by Paul Malkowski

Service Status

    GoodNo current issues