We have been experiencing some low level packet loss on some fibre and DSL lines this morning between 7am and 9.40am.
We have identified that one of our cross connects between London and Maidenhead was flapping and has now been taken out of service.
We have spoken to our provider and plan to get this fixed asap.
There is no packet loss after removing the flapping link from service.
We apologise for this inconvenience.
UPDATE 27/11/2020
As of 10am this morning we reinstated the cross connect and everything is fine.
The issue was part of a problem with an upstream provider connection going down which was fixed late last night.
We offer our apologies for any inconvenience caused by this.