There has been a power outage in Harbour Exchange 8/9 in London.
This is ongoing with a eta of 1 hour to be fixed.
All leased lines and any connection between Amsterdam and Maidenhead are effected by this outage.
All FTTC and ADSL lines switched to the secondary route and are still working.
We can only apologise for this outage.
We will update you here once we have more information.
Update 12:00 18/08/2020
We have been informed that power is being restored to customers via a new UPS infrastructure in HEX 8/9.
This is a gradual process and is taking more time than was anticipated.
Once we have power back we will have service again.
Apologies on the length of time it is taking for this to be fixed.
Update 08:00 19/08/2020
Services started to return at 19:30 last night with Amsterdam and the majority of leased lines being operational again then.
Other leased lines returned before 2am this morning.
We apologise again for this interruption.