Following the second outage this afternoon we undertook an emergency investigation at our data centre to determine the root cause of the outages today.
We apologies for the poor/non-existent connectivity customers experienced.
The cause was found to be a rogue machine that was sending a large amount of traffic where it shouldn’t have, and in the process tripped various router and switch limits. It has now been fixed, the trips have been cleared and customers would have seen connectivity restored around 3pm this afternoon.
We will as always continue to monitor.
Thanks for your patience.