28
Oct
2010
13:11

It looks like lines have come back up & stayed up for the last hour or so.
We will be keeping an eye on them to ensure they stay up.

Posted by admin

28
Oct
2010
12:12

At 09:13 this morning all of BT’s BM-TH RASs went down. This BT equipment is located in Birmingham, but serves a wider geographic region than just Birmingham.
Associated 21CN lines (those served by 21CN-BRAS-REDx–BM-TH RASs) are still down.
Symptoms observable on Watchfront customer’s routers will typically be ADSL connection up, but PPP connection down, since the router is unable to login to our network – this is because the RAS failure is preventing end-to-end connectivity between the router and our systems.
This will likely be affecting a large number of lines, and multiple ISPs.
BT have raised an incident and an engineer is due on site to investigate possible faulty hardware.
Further updates will be made as information becomes available.

Posted by admin

05
Oct
2010
19:47

Our main router has been re introduced and normal service has resumed.

Posted by admin

05
Oct
2010
15:12

One of our core routers in Bluesquare 2 Maidenhead is temporarily out of service and therefore there is a minor risk of disruption as we are currently running on the backup router there. There is also a possibility of a short outage as the main router is re introduced, however we plan to do this out of office hours.

Posted by admin

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