We have decided to suspend all 21CN upgrades until we are confident that the process is sorted.

There has been a serious issue with upgrades from 20CN to 21CN that took place yesterday. Some customers are still waiting for service to be restored, a situation we consider wholly unacceptable. There is clearly a BT process issue. All of our previous 21CN upgrades happened without any problems.

We are considering putting further upgrades on hold until we are satisfied that there will not be a recurrence of these problems.

We sincerely apologise to those customers currently affected and we are doing everything we can to resolve the issue.

The fault has been cleared and normal service resumed.

BT engineers are on site, hopefully the problem should be resolved soon, we still have not been informed as to the cause of the problem.

There is currently a failure within BT affecting our 21CN customers in London. No other areas are affected at this time. We will post more information when it becomes available.

We are sorry for any inconvenience.

At 14:20 on Saturday there was a major cable break in a tunnel in London. BT have been working on this all weekend, but it will take some time to divert and repair all affected cables and fibres. The effect is that some of our customers will be experiencing higher than normal latency.
BT have issued this statement. We do apologise for this and we will keep you updated.