26
Mar
2005
18:20

There was a 10 minute service outage at around 18:07 today affecting our hosting customers (including tunnel bonding FireBrick customers). This was due to a configuration error entirely of my own doing – apologies for the inconvenience.

Posted by admin

08
Mar
2005
16:55

There was a brief loss of ADSL service between 16:01 and 16:13 this afternoon due once again to a relatively minor DoS attack upsetting a BT router. We are still chasing BT for a long term fix for this issue. Apologies for the inconvenience.

Posted by admin

01
Mar
2005
20:45

Redbus HEX, where our data centre is located, suffered a complete power outage today, which will have affected all customers. Power went off at around 10:05am, and services started coming back around midday. There was also a power surge which damaged a number of servers.

This is not the first complete power outage Redbus have had recently, and we are asking serious questions as to how they will ensure it doesn’t happen again, and looking at ways of relocating our servers and routers so as to minimise the risk we are exposed to.

For your information, Redbus power supplies are meant to be backed up by battery and generator, and surge protected, so this kind of failure really shouldn’t happen!

Apologies for the delay in posting this status message, and of course apologies for the problems this outage undoubtedly caused you.

Posted by admin

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