01
Mar
2012

Improving support

As of Thursday 1st March 2012, we have recruited a further full time staff member. This will significantly increase our capacity to react to issues at busy times.

We have also negotiated a formal agreement with Andrews & Arnold to provide high-level support for core network issues should Watchfront personnel be unavailable for whatever reason.

In 3 months time, we are planning to implement an optional 24/7 premium first line support service for CoLo customers. We will be contracting with a helpdesk provider, which, in combination with the steps above will allow us to commit to a 24/7 SLA.

Finally, our standard support hours are now extended to be available from 08:00 to 19:00 Monday to Friday.